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Welcome to Session 5

Let’s have a look at ideas of the ‘customer’ – thanks to Kim for this very interesting question. Remember to tweet your notes using the hashtags #hca1chat and #cclasses.


You may wonder why I haven’t linked to any reflections this week – this isn’t tardiness on my part but a thought that I want to create a static page with information about yourselves (and pictures of yourself and, crucially, your work and contact details) and I will link to your reflections from all of our classes from there. Let me know what you think, please.

Presentation below: